Hey, I’m Chanelle.
I apply data-driven insights and psychology to create impactful customer experiences.
About
I’m a Senior Experience Designer with a love for creating thoughtful, inclusive experiences across digital and physical spaces. I’m currently on the CX team at the Australian Open, and I’ve also worked with brands like Ford Motor Company, Pizza Hut, Myeloma Australia, and the Defence Force. Deeply curious by nature, I’m passionate about turning complex challenges into simple, intuitive, and enjoyable experiences for the people who use them.My skill set
User research and insights
I love digging into how people think, behave, and experience things. From interviews to usability testing, I have led researh to inform journey maps, and opportunity areas that shape strategy and fuel simple, user-centred experiences.Experience design & strategy
With a background in Psychology, I bring a human-centred lens to mapping end-to-end journeys, shaping experience strategies, and creating wireframes and prototypes grounded in data and behavioural insight.Workshop facilitation
I’ve planned and run workshops with all kinds of stakeholders - from research sharebacks to co-design sessions, journey mapping, and prioritisation. Each session sharpens my ability to think on my feet, collaborate, and guide groups toward clarity and alignment.My work
UX Research, Experience Strategy, UX Design
Imagining the customer experience for Ford’s electric vehicle owners.
Designing a seamless customer experience for prospective electric vehicle owners in preparation for the launch of Ford Motor Companys' first electric vehicle in the regional market - the Mustang Mach-E.
UX Research, UX Design
Connecting Australians with trusted experts on Yellow Pages.
Tasked with understanding how we could improve the experience for people seeking trusted service providers, I led research to inform the redesign of the digital business product.
UX Design, UI Design, UX Research
Enabling people to shop, save and donate with Doing Good Rewards.
Designing the end-to-end experience of an employee rewards platform that helps users shop, save money and donate to charities.
Contact
Linkedin
linkedin.com/chanelle-nasser
Email
chanellenn@gmail.com
Location
Melbourne, VIC